FAQs

I WANT TO REGISTER WITH ALOTOFBRASSERA

To register on our website you can access the login icon located at the top right of the homepage by clicking on "REGISTER".

Fill in all the requested data and click on "SEND". It is important to complete your first address in the "My Addresses" section of your control panel.

HOW CAN I TRACK MY ORDER?

When your order is shipped, you will receive an email with a tracking link. You can also track your order from your control panel, within your customer account on the website, by accessing "My Orders" and then clicking "Tracking Details" under the order reference.

SHIPPING COSTS

We offer free shipping.

HOW CAN I PAY FOR MY ALOTOFBRASSERA ORDERS?

We use Shopify Payments to process our online payments. This secure payment gateway accepts a variety of payment methods, including major credit cards and other payment options.

HOW DO I PLACE AN ORDER?

You can select the desired  items and click on "add to cart". When you have added everything you need, click on the "cart" icon (located at the top right of the web page), after checking that everything is correct you can click on "continue to purchasing process".

To finalise your order you must verify the shipping and billing address, shipping method, payment method and finally confirm the order after accepting the terms of purchase.

IS IT SAFE TO USE MY CREDIT/DEBIT CARD TO MAKE A PAYMENT AT ALOTOFBRASSERA?

At ALOTOFBRASSERA, we work under the standards of "Secure Payment"; you will have to confirm the purchase through a security code that you will receive via SMS or via the App of your bank.

CAN I ADD OR MODIFY ITEMS IN MY PURCHASE ONCE THE ORDER IS COMPLETE?

We cannot guarantee that we will be able to modify an order once it has been confirmed, as orders are prepared immediately and once they have been packed they cannot be modified. If you need to make a change, you can email our customer service immediately.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

Most of our products are made to order.

If your order includes personalized items, it will take 7-10 business days to process the order before it is shipped. For non-personalized items, the packages will be shipped within 3-5 business days by the courier companies.